This phase in our lives will go back in time as a critical phase in the shaping of the new normal for Operational risk. The decisions we take today impact the global industry for many years to come. The question that arises now is what does this mean for the way we look at Operational risk and what needs to change. I want to explore some themes here:
- 'I have everything I need to manage Operational risk' - this is the first comment one hears when meeting a number of clients…the more experienced CROs and OR Heads will of course be more candid and forthcoming as they are keen to get your perspective and insights. Blending the 'Inside-out' with the 'Outside-in' helps provide a more balanced and 'real' basis for firms to understanding meaningfully where they stand in their journey and what needs to be done.
